Terms of Service

What We Provide

St. Johns Clean is a residential cleaning service operating in St. Johns County, Florida. We offer recurring maid service, deep cleanings, and move-in / move-out cleanings. Pricing, scope, and frequency are presented during booking and confirmed by email and SMS before each visit. We reserve the right to refuse or cancel any booking that we determine to be unsafe, outside our service area, or otherwise outside our service offering.

Pricing & Payment

All prices are flat-rate, presented in U.S. dollars, and confirmed at booking. Payment is collected automatically on the day of service via the credit or debit card you provided at booking. By saving a card on file you authorize St. Johns Clean to charge that card for the agreed amount on the day of each scheduled cleaning.

Card data is processed by our PCI-compliant payment processor. We never store full card numbers on our servers. Disputed charges should be reported within 30 days of the cleaning at [email protected].

SMS / Text Messaging Terms

By providing your mobile phone number to St. Johns Clean through the booking form, contact form, cleaner application, or during a phone or in-person conversation, you agree to receive SMS text messages from St. Johns Clean related to your booking, account, or application. The St. Johns Clean SMS program is a one-on-one customer-care and account-notification service. We do not send promotional, marketing, or bulk advertising text messages.

• Use: Booking confirmations, appointment reminders, cleaner-arrival notifications, schedule changes, re-clean follow-ups, and two-way conversational messages between you and our team. For applicants and active cleaners: dispatch notifications, address details, and schedule updates.
• Frequency: Message frequency varies based on activity. Most homeowners receive 2-6 messages per cleaning. Cleaners receive messages only on scheduled work days.
• Cost: Standard message and data rates may apply, charged by your mobile carrier. St. Johns Clean does not charge for messages.
• HELP: Reply HELP at any time to receive support contact information, or call us at (904) 567-9033.
• STOP: Reply STOP at any time to unsubscribe from SMS messages. After replying STOP, you will receive one confirmation message and no further texts.
• Carriers: Supported carriers include T-Mobile, AT&T, Verizon, Sprint, U.S. Cellular, MetroPCS, Boost, Cricket, Virgin Mobile, and others. Wireless carriers are not liable for delayed or undelivered messages.
• Privacy: Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details on how SMS data is handled.

Insurance & Limitation of Liability

Every cleaner working through St. Johns Clean is covered by general liability insurance. Damage claims must be reported within 48 hours of the cleaning so they can be evaluated under that policy. We are not liable for pre-existing damage, normal wear and tear, items of significant value not disclosed in advance, or damage caused by improper labels on cleaning products or surfaces.

To the fullest extent allowed by law, our total liability for any claim related to a cleaning is limited to the amount paid for that specific cleaning. We are not liable for indirect, incidental, or consequential damages.

Ending the Relationship

You may stop using our service at any time. We may decline future bookings or remove a cleaner from our network at our discretion, particularly in cases of abusive behavior, repeated late cancellations, fraudulent payment, or violations of these terms. Outstanding balances and any active SMS opt-out requests survive termination.

Questions About These Terms?

St. Johns Clean
5764 N Orange Blossom Trail, Suite 61888
Orlando, FL 32810
Email: [email protected]
Phone: (904) 567-9033